Your card number, PIN, or both do not match what we have on file. Re-enter the 14 digit card number without spaces from your Santa Clara County Library District Card and verify your PIN. If you cannot remember your PIN, you may try the last four digits of your phone number.
Alternative, you can try to reset your PIN online. An email will be sent to the email address associated with your library account, including a link that will allow you to select a new PIN.
If you do not have an email address on file, you will need to go to the Accounts Desk at one of the Santa Clara County Library District locations for assistance.