You can cancel and suspend your hold requests if they are not available for pickup. To change the status of a request, log in to the Holds page with your library card or username and PIN. Use the checkbox next to each title, and then click the appropriate button. Canceled and suspended holds are each shown on separate pages. You can activate suspended holds from the Suspended page. Please note: suspended holds retain their place in the hold queue and continue to move up the list to #1. If the hold has been reactivated by the time it reaches #1, then it’s filled as usual. If the hold is still suspended when it reaches #1, then it sits unfilled until the hold is reactivated. Once reactivated, then the next available copy fills that request.
About hold Requests
You can request an item owned by the library if:
All copies of the item are checked out.
An item you want is not available at your local community library but is owned by another library within the Santa Clara County Library District.
A new item has been ordered by the library but is not yet available to be checked out. These items have the status of “On Order” in the web catalog.
When the item you request becomes available, you will be notified and the item will be held for you at the library of your choosing.
Each full access library card can have up to 12 requests at the same time. Student cards can have up to 2 requests at the same time.
All requests for materials owned by the Santa Clara County Library District are free.
If an item has more than one request, requests will be processed in the order they were placed (that is, “first-come, first-served”). You can see how many requests a particular item has in the search results screen or in the page of information on the item itself.
Bestseller collections are for browsing purposes and cannot be reserved.
If you try to request an item through the web catalog and receive the message "Unable to place a request on this item. The maximum requests for this item type has been exceeded", it simply means that the item cannot be requested.
Each Interlibrary Loan (ILL) request counts as 1 request.
You can indicate on the Suggest for Purchase form if you are interested in being placed on the reserve list if the library purchases the item. Each item the library buys and reserves for you counts as 1 of your 12 available requests.