Ask Us
Account Questions
We will respond to your questions within 1-3 business days. If you have a question that requires immediate attention, please call your local Community Library.
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Type of help |
How to get help |
In person |
Drop by the checkout desk at your Community Library during open hours. |
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Call Circulation Services at 1-800-286-1991, Monday-Friday 8:30AM - 5:00PM, excluding holidays. |
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 Text |
Text message us at 66746 and start your question with the word, know. Learn more. |
 Email |
Submit a question and a Circulation Service member will answer by email. |
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Check your account by phone: 1-800-471-0991. This automated phone service requires your 14-digit library card number and your PIN. Learn more. |
Phone
Chat
TeleCirc
Reference Questions
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Type of Help |
How to get help |
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Drop by the information desk at your community library during open hours. |
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Speak to a reference professional at your community library during open hours. |
 By appointment |
Schedule an appointment to help you with your detailed question and to show you how to use the library's resources |
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Text message us at 66746 and start your question with the word, know. Learn more. |
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Use the online form to send your question. Our usual response time is less than 24 hours M-F, although some questions may take longer. |
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Receive immediate assistance from librarians around the country 24 hours a day, seven days a week, when we're unavailable. |
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