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Account Questions

We will respond to your questions within 1-3 business days. If you have a question that requires immediate attention, please call your local Community Library.

Type of help

How to get help

In person icon

 In person

Drop by the checkout desk at your Community Library during open hours.

Phone icon Phone

Call Circulation Services at 1-800-286-1991, Monday-Friday 8:30AM - 5:00PM, excluding holidays.

Instant Message icon  Chat

Chat about your library account.

Text icon  Text Text message us at 66746 and start your question with the word, knowLearn more.
Email icon  Email Submit a question and a Circulation Service member will answer by email.

Telecirc iconTeleCirc

Check your account by phone: 1-800-471-0991. This automated phone service requires your 14-digit library card number and your PIN. Learn more.

 

Reference Questions

Type of Help

How to get help

In person icon  In person

Drop by the information desk at your community library during open hours.

Phone Icon  Phone

Speak to a reference professional at your community library during open hours.


By appointment icon  By appointment
Schedule an appointment to help you with your detailed question and to show you how to use the library's resources

Chat icon Chat

Chat with a librarian online.

Text icon  Text

Text message us at 66746 and start your question with the word, know. Learn more.

Email icon  Email

Use the online form to send your question. Our usual response time is less than 24 hours M-F, although some questions may take longer.

Live Online Reference 24/7 icon  Live Online
 Reference 24/7

Receive immediate assistance from librarians around the country 24 hours a day, seven days a week, when we're unavailable.

 

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